How Do You Get In Touch With Amazon Customer Service

Amazon has grown to get the biggest east-commerce retailer in the globe. According to statista.com, 206 million people shop on Amazon every calendar month. The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform.

Number of Amazon reviews – 7.8k

Amazon rating*- two.2⭐⭐

Claimed losses - $5.1M

Successful calls – xv%/40K

In the recent past, at that place take been numerous complaints regarding the Amazon customer service on PissedConsumer. This commodity explores the best and easiest means to contact their customer service. It likewise addresses the post-obit elevation consumer questions to Amazon:

Is Amazon customer service good?
How to contact them by phone?
Tin I contact their customer service via social networks?
How to contact seller on Amazon?
Is there a help page to contact?

one. Is Amazon Client Service Practiced?

Amazon positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the Amazon customer service.

According to PissedConsumer.com reviews, the superlative Amazon support complaints are in regards to:

Difficulty getting through to the Amazon support.
Rude commitment staff.
Existence put on hold for extended periods when customers contact Amazon via phone.
Mishandling of products past Amazon delivery men.
Items that are out-of-stock beingness listed as available.

Other common Amazon complaints include:

Poor quality or lacking products.
Being overcharged specially on the Amazon prime number membership.
Wrongful billing on orders.
Delivery of the incorrect items.
Unexplained change in delivery dates.
Difficulty returning items and getting refunds.

These complaints seem to come up up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For case, in an Amazon review on PissedConsumer, the customer complained that the visitor was delivering refurbished appurtenances that were defective and positioning them as new products. On five occasions, the client received defective vacuum cleaners until she decided that was plenty and asked for a refund.

While Amazon refunded her, she expressed her thwarting in the visitor for selling low-quality products to customers online.

5 times and 2 unlike sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not 18-carat to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.2 stars, Glass Door gives information technology 3.nine stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Contact Amazon by Telephone?

Every bit evidenced in numerous reviews on PissedConsumer, customers would like to know how to call Amazon. The claiming that nearly people feel is finding the right Amazon telephone number to telephone call or being put on hold for too long. Even so, some problems are easier resolved by talking to a existent person.

There are different customer service numbers depending on your location and result at hand every bit follows:

Amazon toll-free number: (866) 216 -1075
For legal issues: (206) 266 – 4064
For payment issues: (866) 216 -1075

To find out the accurate Amazon telephone number to call, visit the company's assist middle, scroll downwardly on the folio, and click on "Contact United states".

Amazon contact us

Select a category under which your issue falls. You will be prompted to provide more details virtually the issue by choosing fifty-fifty more categories from the drop-down menus. Scroll down to the "talk to someone" segment and click on "telephone".

Provide your country and telephone number. If your country is on their drop-downwards listing, you might exist asked to specify your number for an Amazon customer service representative to phone call you. Otherwise, the visitor will provide you with a phone number to call.

Before you contact Amazon client support, ensure to have all the information about your account at paw including your full name, accost, credit carte information, and details near your last buy. In addition, the Amazon customer care representative will ship a verification code to your phone at the start of the call and you will be required to confirm the lawmaking.

About international companies are quick to answer to their customers via social media pages. That is the instance for Amazon. The customer service representatives tin be reached through the diverse social media pages including @Amazonhelp on Twitter or straight messaging on them on the Amazon Facebook and Instagram pages.

The Amazon customer service chats on Twitter reveal that on this social media platform customers go responses promptly. And then, if yous don't know how to call Amazon, you can either tweet or straight bulletin the customer service representatives on their folio. If the outcome involves providing your personal data, information technology is all-time to directly message the Amazon Aid Twitter folio to avert exposing your information to scammers.

As for Facebook, information technology is not clear whether Amazon customer intendance responds promptly since you can but straight message them. The other option for contacting the Amazon support is to send them an email. The main Amazon customer service email address is: ecr-replies@amazon.com.

According to some Amazon reviews on PissedConsumer, customers indicated that they didn't get a response to their electronic mail. Hence i of the most Amazon FAQs is "which is the all-time Amazon email accost to write to?" One reviewer indicated that they got a prompt response when they reached out to Amazon via the jeff@amazon.com email accost.

If you lot are looking for immediate assist on your upshot, it is all-time to contact Amazon via phone or reach out via the @AmazonHelp Twitter folio.

iv. How to Contact Seller on Amazon?

Customers often wonder how to call Amazon seller. Whether you desire to inquire about a product, to change your order, or to provide feedback, in that location are iii main ways to contact a seller on Amazon.

Through the "sold by…" link

Amazon provides the name of the seller under the production description. If you lot click on the "sold by…" link, it volition offer y'all an option to ask a question. You volition be probed about whether you are enquiring virtually a product you take already ordered or otherwise. Then, you will choose a discipline category and provide details about your question or upshot.

When contacting a seller using this method, your question or message goes directly to Amazon, and and then the company forrard information technology to the seller. Amazon does not reveal your personal data to the seller. It takes up to 3 business days for the seller to answer.

Through your order page.

You can seek aid from the seller for products already ordered through the "your orders" page. To practise so, login to your account and go to "your orders" page. Click on the order that you would like to contact its seller. On the right side, you lot will be presented with several options including a "problem with club" or "become assist with order". Click on it and follow the prompts to provide details about your issue.

Through the Amazon review

If you already received your guild and yous would similar to give the seller feedback, you can do so by writing a review and rating the production.

With that said, some Amazon complaints indicate that customers did not get a response or their consequence resolved by the seller. In such a case, it is best to contact Amazon support directly. To speak to a client service representative, telephone call the appropriate Amazon phone number.

5. Is In that location an Amazon Help Page to Contact?

The Amazon "Contact us" page is the starting signal for contacting the their customer service. On the folio, you are provided with 7 categories to cull from including:

A delivery, society, or return;
Prime Membership;
Payment, charges, or souvenir cards;
Login, address, or phone;
Device – FireTablet, FireTV, Echo etc.;
Digital Content – Kindle Books, Music etc.;
Something else.

Once you cull the category yous demand aid with, you lot will be prompted to provide farther details about the upshot by selecting from the provided drop-downwards menu. Amazon then provides you with relevant information in regards to the outcome and some ways you can resolve the matter. They and then proceed to offer you an option to talk to someone either by email, phone, or chat.

Amazon Help page

If you click on the email pick, you will be provided with a window where yous can specify details about the outcome. Once you transport the email, y'all should get a response inside 12 hours.

If you select the Amazon Live chat option, yous volition be led to a live chat page where a customer service representative will be available for you to chat with. For the telephone option, you will either be provided with a phone number to call or yous will be asked to provide your phone number for a company representative to give you a phone call.

Finally, the company has a comprehensive help center that contains articles on most common client problems and answers to the top Amazon FAQs.

Some customers find the process of contacting a client service representative too complicated. Amazon complaints indicate that you have to go through numerous steps earlier existence able to get in touch on with a real person.

Amazon offers various ways to get in touch with their customer service team, including electronic mail, phone, alive chat, and social media pages. Besides, the help heart provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers take reported experiencing difficulty in speaking to a real person both on the phone and live conversation.

How has your feel with the Amazon customer service been? You lot are welcome to share your experience by leaving a review about Amazon by clicking the push below.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company'south profile. The algorithm parameters are: users' rating, the number of resolved problems, the number of visitor responses and more than. The PissedConsumer algorithm is also subject field to alter in the future.