How Long Is Amazon Customer Service Open Central

Amazon.com has grown to become the biggest eastward-commerce retailer in the world. According to Statista.com, 206 million people store on the website every month. The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform. While consumers enjoy buying from them, there are many of those who wish to know how to telephone call Amazon customer service.

Number of Amazon reviews – 33.4K

Amazon rating*– two.7⭐⭐⭐

Claimed losses – $18.2M

Successful calls – xv%/600K

Number of resolved problems – 261

In the recent by, there take been numerous complaints regarding Amazon customer back up on PissedConsumer. This article explores the best and easiest ways how to contact Amazon client service. It also addresses the following elevation consumer questions:

Is Amazon customer service good?
How to call Amazon customer service by phone?
Can I contact them via social networks?
How to contact an Amazon seller?
Is in that location a help page to contact?

ane. Is Amazon Customer Service Adept?

Amazon.com positions itself every bit a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers take had a great experience shopping and selling on the platform, others take reported their disappointment with the service and failed to contact Amazon customer service.

According to PissedConsumer.com reviews, the top Amazon customer support complaints are in regards to:

Difficulty getting through to Amazon customer service.
Rude delivery staff.
Being put on concur for extended periods when customers called Amazon's phone number.
Mishandling of products by commitment men.
Items that are out-of-stock are listed as available.

Other common Amazon complaints include:

Poor quality or defective products.
Being overcharged especially on the Amazon prime membership.
Wrongful billing on orders.
Delivery of the incorrect items.
Unexplained modify in delivery dates.
Difficulty returning items and getting refunds even later on contacting Amazon customer service.

These complaints seem to come up beyond the various visitor portals, including Amazon.com, Amazon India, and Amazon United kingdom of great britain and northern ireland. For instance, in one Amazon review on PissedConsumer, the customer complained that the visitor was delivering refurbished appurtenances that were defective and positioning them as new products. On v occasions, the customer received lacking vacuum cleaners until she decided that was enough and asked Amazon customer support for a refund.

While Amazon.com refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (2 unlike brands) delivered defective/broken car. Amazon bharat runs a scam of selling products that are non 18-carat to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is two.7 stars, Drinking glass Door gives it 3.8 stars, and the majority of Amazon reviews on BBB take a one-star rating.

2. How to Telephone call Amazon Customer Service by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would like to know how to phone call Amazon client service. The challenge that nigh people experience is finding the right Amazon contact details to call or being put on hold for likewise long. All the same, some issues are easier resolved by talking to a existent person.

There are dissimilar Amazon client service numbers depending on your location and the upshot at hand as follows:

Toll-free number: (866) 216 -1075
For legal bug: (206) 266 – 4064
For payment issues: (866) 216 -1075

To find out how to phone call Amazon customer service number, visit the company'due south help center, scroll down on the page, and click on "Contact United states of america".

Amazon contact us

Select a category under which your issue falls. You volition exist prompted to provide more than details about the issue by choosing even more categories from the drop-down menus. Scroll down to the "talk to someone" segment and click on "phone".

Provide your state and phone number. If your land is on their driblet-down list, y'all might be asked to specify your number for an Amazon client service representative to call you. Otherwise, the company will provide you with an Amazon number to call.

Before you contact Amazon customer support, ensure to accept all the information about your business relationship at hand including your full proper name, accost, credit menu data, and details well-nigh your last purchase. In improver, the Amazon client support representative will send a verification code to your phone at the start of the phone call and you volition be required to confirm the code.

Near international companies are quick to respond to their customers via social media pages. That is the example for Amazon.com. The Amazon client service representatives can be reached through various social media pages. This includes @Amazonhelp on Twitter or by direct messaging to them on the Amazon Facebook and Instagram pages.

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. And then, if you don't know how to phone call Amazon customer service, you lot tin can either tweet or direct message on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.

As for Facebook, information technology is not articulate whether Amazon customer service responds promptly since you can only directly message them. The other pick for contacting Amazon client service is to transport them an email. The main Amazon client service email address is: ecr-replies@amazon.com.

According to some reviews on PissedConsumer, customers indicated that they didn't go a response to their Amazon customer service e-mail. Hence one of the consumer FAQs is "which is the best Amazon e-mail address to write to?" Ane reviewer indicated that they got a prompt response when they reached out to the company via the jeff@amazon.com Amazon email address.

If you are looking for immediate assistance on your issue, it is best to contact via Amazon telephone number or accomplish out via the @AmazonHelp Twitter page.

4. How to Contact Amazon Seller?

Customers often wonder how to call Amazon sellers. Whether you desire to inquire well-nigh a product, change your order, or provide feedback, there are three main ways to contact a seller on Amazon.

Through the "sold past…" link

The platform provides the proper name of the seller under the product description. If you lot click on the "sold by…" link, it will offer you an option to inquire a question. You volition be probed virtually whether y'all are enquiring about a production you lot have already ordered or otherwise. Then, you will choose a subject category and provide details almost your question or issue.

When contacting a seller using this method, your question or bulletin goes straight to Amazon client intendance, and then the company forwards it to the seller. The company does non reveal your personal information to the seller. It takes up to 3 concern days for the seller to answer.

Through your order page

Y'all tin seek assist from the seller for products already ordered through the "your orders" page. To do so, log in to your account and go to the "your orders" page. Click on the order that you would like to contact its Amazon seller. On the correct side, you lot will be presented with several options including a "problem with order" or "get assist with club". Click on information technology and follow the prompts to provide details about your issue.

Through the Amazon review

If y'all already received your order and you would like to requite the seller feedback, you can do so past writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issues resolved by the seller. In such a case, information technology is best to contact Amazon customer support straight. To speak to a person at Amazon customer service, call the appropriate phone number.

5. Is There an Amazon Customer Service Help Page to Contact?

The website's"Contact us" folio is the starting point for contacting Amazon customer service. On the page, you are provided with 7 categories to choose from including:

A commitment, gild, or return;
Prime Membership;
Payment, charges, or souvenir cards;
Login, accost, or telephone;
Device – FireTablet, FireTV, Echo etc.;
Digital Content – Kindle Books, Music etc.;
Something else.

Once you choose the category you lot need aid with, you volition be prompted to provide further details about the consequence by selecting from the provided drop-down bill of fare. Amazon.com then provides you lot with relevant information in regards to the issue and some ways you can resolve the affair. They then continue to offering you an choice to talk to Amazon customer service past email, phone, or chat.

Amazon Help page

If yous click on the email pick, you will be provided with a window where you lot can specify details about the effect. In one case you send the Amazon email, you should get a response within 12 hours.

If you select the live chat option, y'all will be led to Amazon customer service live chat when a representative will be available for you lot to chat with. For the Amazon phone option, y'all will either exist provided with a telephone number to call or y'all will exist asked to provide your phone number for a company representative to give you a call.

Finally, the company has a comprehensive aid center that contains articles on the most common customer problems and answers to the pinnacle Amazon FAQs.

Some customers detect the process of contacting Amazon customer service representatives too complicated. Consumer complaints bespeak that you have to become through numerous steps before being able to make it touch with a existent person.

The visitor offers various means to get in touch with its customer service squad, including Amazon client service email, live chat, telephone, and social media pages. Besides, the help center provides comprehensive information on the virtually common client issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a existent person both on the phone and in the Amazon customer service live chat.

How has your feel with Amazon customer service been? You are welcome to share your opinion by writing a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company's profile. The algorithm parameters are: users' rating, the number of resolved issues, the number of visitor responses and more. The PissedConsumer algorithm is as well subject area to change in the future.